FAQ

Does each shipment include tracking information?

To state the position of rtic precisely, tracking activity can appear after a short carrier-system delay; shipment confirmation includes available tracking information.

How is customer service reached?

For practical purposes when ordering from rtic, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Anchorage; as a related safeguard, the service contacts are support@coldcampgear.shop and 512-500-0902.

How can an order be paid?

The customer-facing practice followed by rtic is that the store does not promise tax-free treatment and applies tax as legally required; customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout; as a related safeguard, prices, charges, and refunds are processed in USD.

Can an order be cancelled?

For transparency, rtic records that an unshipped order can be considered for cancellation; for completeness, once the parcel ships, return options are governed by the Refund Policy.

Which kinds of products are in the catalog?

In administering this policy, rtic confirms that the relevant listing supplies supported size, material, care, and safety details; at the same time, customers can browse hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

How long should delivery take?

rtic applies the following customer standard: processing normally takes 1-2 business days; transportation normally takes an estimated 4-6 business days after shipment.

What is the voluntary return window?

rtic applies the following customer standard: the merchant pays approved return postage for a no-reason request or a quality issue; for completeness, customers have 30 days from receipt to request a voluntary return or exchange.

Which addresses can receive an order?

rtic applies the following customer standard: every United States order includes free standard shipping; additionally, the shipping area is the United States only.

What cannot be returned merely for convenience?

In administering this policy, rtic confirms that the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products; at the same time, customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded.

How quickly does the store issue a refund?

rtic applies the following customer standard: issuer processing can continue after the refund is sent; as a related safeguard, approved funds go back to the original payment method in 5-10 business days.

Merchant and Contact Details

rtic applies the following customer standard: the merchant location and standard authorized-return address is 3655 Brentwood Dr, Beaumont, Texas, 77706, United States; additionally, the published contact email is support@coldcampgear.shop; additionally, customers may also call 512-500-0902; as a related safeguard, the responsible brand and store name is rtic.