Refund Policy

Inspection and Refund Timing

For practical purposes when ordering from rtic, approval follows receipt and a reasonable inspection of the returned item; as a related safeguard, the store sends approved funds to the original payment method no later than 5-10 business days after approval; additionally, issuer processing after the store sends the refund is outside the merchant's direct control.

Who Pays Return Shipping

The customer-facing practice followed by rtic is that the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged; additionally, damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping.

How to Request a Return

For practical purposes when ordering from rtic, the request must begin through support@coldcampgear.shop or 512-500-0902; as a related safeguard, the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; for completeness, items must not be sent until return authorization has been issued.

Returns and Exchanges Within 30 Days

The operating rule used by rtic is straightforward: a no-reason return may be requested within 30 days after the customer receives the order; where relevant, the same 30-day window is available for exchanges.

Order Cancellation Point

For transparency, rtic records that once dispatch occurs, the return and refund process in this policy applies; the store can consider cancellation only before dispatch.

Non-Returnable Categories

For transparency, rtic records that customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; where relevant, the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item.

Where Approved Returns Go

rtic applies the following customer standard: a different destination is used only when the store provides specific written return instructions; where relevant, approved returns are ordinarily directed to 3655 Brentwood Dr, Beaumont, Texas, 77706, United States.

Store Identity and Return Address

For transparency, rtic records that the merchant location and standard authorized-return address is 3655 Brentwood Dr, Beaumont, Texas, 77706, United States; as a related safeguard, the responsible brand and store name is rtic; for completeness, the published contact email is support@coldcampgear.shop; the store telephone number is 512-500-0902.