Shipping Policy

From Order Review to Delivery

Customers dealing with rtic should understand that the stated business-day windows do not count weekends or applicable public holidays; as a related safeguard, orders generally require 1-2 business days before dispatch; at the same time, estimated carrier transit after shipment is 4-6 business days.

United States Shipping Scope

rtic applies the following customer standard: orders are shipped only to valid addresses in the United States; every order delivered in the United States includes free standard shipping.

Cancellation Cutoff

The documented approach of rtic is as follows: customers may request cancellation before shipment through support@coldcampgear.shop or 512-500-0902; a dispatched order can no longer be cancelled and is handled under the Refund Policy.

Delivery Details and Exceptions

rtic applies the following customer standard: customers must submit a complete and accurate delivery address; additionally, delivery estimates may change because of weather, carrier operations, seasonal volume, or an invalid address.

Following the Parcel

Under this policy at rtic, a shipment confirmation includes the available carrier tracking details; carrier systems can require additional time before showing the initial scan.

Lost, Damaged, or Incorrect Deliveries

The documented approach of rtic is as follows: the merchant provides paid return shipping whenever return authorization is issued for those circumstances; for completeness, assistance for a carrier loss or fulfillment error is available at support@coldcampgear.shop and 512-500-0902.

How to Reach the Merchant

To state the position of rtic precisely, rtic is the merchant responsible for this storefront; for completeness, the physical business address and default return address is 3655 Brentwood Dr, Beaumont, Texas, 77706, United States; for completeness, customer correspondence may be sent to support@coldcampgear.shop; where relevant, customers may also call 512-500-0902.