Payment Policy

Issuer Approval and Safeguards

As part of the service commitment made by rtic, complete card credentials are not kept in the merchant's ordinary store records; additionally, Shopify and authorized payment providers encrypt and process payment credentials; for completeness, the card issuer controls verification, authorization holds, approvals, and declines.

About Credit/Debit Card

For transparency, rtic records that checkout shows the payment choices available for the transaction; as a related safeguard, the checkout can accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

USD Checkout Currency

As part of the service commitment made by rtic, the storefront uses USD for product prices, checkout charges, and refunds; the customer's bank determines any separate conversion or account fee.

Payment Refund Timing

For transparency, rtic records that the customer's financial institution controls the final account-posting timeline; an approved refund is issued to the original payment method within 5-10 business days.

Tax Calculation at Checkout

In administering this policy, rtic confirms that the store collects applicable taxes in accordance with law; additionally, tax treatment depends on the transaction and applicable legal requirements.

Correct Billing Information

For practical purposes when ordering from rtic, the store can hold or cancel a transaction that cannot be authorized or presents a substantial fraud risk; checkout requires current and truthful billing and contact details.

Merchant and Contact Details

In administering this policy, rtic confirms that the complete physical address, also used for approved returns unless written instructions say otherwise, is 3655 Brentwood Dr, Beaumont, Texas, 77706, United States; additionally, rtic is the merchant responsible for this storefront; additionally, the store telephone number is 512-500-0902; as a related safeguard, customer correspondence may be sent to support@coldcampgear.shop.