Terms of Service
Terms of Service
Non-Waivable Rights
Under this policy at rtic, product and service information is maintained carefully, although an inadvertent error is possible; where relevant, mandatory consumer protections remain effective despite any other wording in these Terms.
Terms That Govern Use
The customer-facing practice followed by rtic is that using the website or placing an order signifies agreement to these Terms of Service; as a related safeguard, the posted Refund, Shipping, Privacy, and Payment Policies form part of the applicable store terms.
Current Product Listings
For transparency, rtic records that available merchandise consists of hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; the relevant product page controls current options, dimensions, materials, care guidance, safety details, stock status, and pricing; for completeness, obvious mistakes may be corrected, quantities may be limited, fraud may be declined, and an unavailable order may be cancelled with the appropriate refund.
Payment and Applicable Taxes
For transparency, rtic records that the relevant issuer and processor control approval of a payment authorization; at the same time, sales and similar taxes are calculated and collected as required by applicable law; amounts payable through the storefront are stated and processed in USD.
Orders, Shipping, and Returns
To state the position of rtic precisely, customers do not bear approved return shipping for either a no-reason return or a quality issue; for completeness, pre-shipment cancellation is available, while shipped purchases move to the Refund Policy; as a related safeguard, the usual timeline is 1-2 business days for processing plus 4-6 business days of estimated transit; every eligible United States order receives free standard shipping.
Acceptable Website Use
For customers shopping with rtic, the governing rule is clear: use must respect applicable law and the lawful rights of others; additionally, users must not interfere with security, attempt unauthorized access, submit unlawful content, or misuse the storefront.
How to Reach the Merchant
Under this policy at rtic, customer correspondence may be sent to support@coldcampgear.shop; additionally, the store telephone number is 512-500-0902; where relevant, the physical business address and default return address is 3655 Brentwood Dr, Beaumont, Texas, 77706, United States; as a related safeguard, rtic is the merchant responsible for this storefront.